Live chat by BoldChat

Automatic Call Attendant (ACD)

Web Technologies offers a feature rich, powerful, front office tool called the Automated Call Attendant to function as your virtual receptionist. The system is designed to answer your calls with a professional greeting and offer callers interactive touch-tone choices configured as per your needs ensuring a consistent, professional message to your business callers. They are of invaluable help to small and medium scale businesses as they help owners save the time and money wasted in answering and directing calls, at a fraction of the cost of a physical front office attendant.

Our call attendant system provides 24/7 automatic call answering facility, helping create a big business image for a relatively smaller company. With no hardware equipment required and no maintenance charges to be paid, the system is both highly affordable and practical for small businesses as they can focus on business issues and not worry about answering calls.

Primary features of our system include:

  • Company auto attendant to provide option for call diverting from main number to
    • Individual extensions
    • Repeat choices
    • Sub menu
    • Voicemail
    • Pre recorded message
    • An operator
    • The company dial-by-name directory
  • Personal auto attendant to provide employees the flexibility to manage calls as per their individual working style
  • Flexibility to customize auto attendant to answer differently during different parts of the day or during holidays. For instance the system can be configured to offer only voicemail or recorded messages during after business hours.

With Web Technologies', auto call attendant system you can choose to record call greetings yourself or seek professional help. The system also offers you flexibility to configure each line separately to be answered after different numbers of rings, and also with separate auto attendants. You can also build in options for callers without touch phone facility or who do not choose to select any options at all.

Our system offers innumerable benefits to small businesses:

Customized routing options to connect to groups/queues, name, extension, operator assistance, routing for after hours and holiday

Companies with no physical space can also project a professional image with our system routing calls to geographically distributed employees or to employees with no fixed line phones

Provide simple skills-based routing for Call Centers and other operations of similar nature

Request a Quote

Featured Projects

Technical Expertise

Awards

Our Partners

Customer Talk

  • upSage Pastel has streamlined our financial operations. We have achieved stability with the system now and are satisfied with your support.up

    -Principal
    Institute of Social Works

  • upI would like to thanks and congratulate to you and your team who has performed very nice and swift action to fulfil this project in less time and efficient way.up

    -CEO
    Capital Markets and Securities Authority (CMSA)

  • upI have been impressed with your level of technical ability and the ease with which we can work together. I will certainly be recommending Web Technologies to others who need fast and well delivered applications.up

    -Executive Director
    Tanzania Education Authority (TEA)

  • upWe are very happy with the service Web Technologies provides. They are contactable twenty four hours a day, seven days a week and their response times are excellent, which keeps our down time to a minimum.up

    -Johannes Kahwa
    It Manager, Social Security Regulatory Authority ( SSRA)

  • upWeb Technologies have been overseeing the development of our University Website , Software and networks for over 5 years. Work is always completed to a high standards, on time and to budget. We have been very appreciative of the patient, friendly and reliable service.up

    -Elibariki Mushi (Head of ICT)
    Kampala International University (KIU)

Be Social with us

Terms of Service | Terms of Use | Privacy Policy | Connectivity

Articles | FAQ | Sitemap | Inquiry | Client Speaks | Contact | Blog | Partnership