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Our Support Facilities

ICT is a requirement for all business to flourish in today's current climate. In the future, ICT will be even more important to give businesses an edge over its' competitors. This will enable more efficient processes and ensure businesses are capable of working to a 100% capacity in core operating hours. Web Technologies will support your business for a properly managed, the good news is that ICT can be cost effective and pro-active in meeting your ICT Support requirements.

At Web Technologies we can offer you 3 areas of support, covering both remote and On-Site services:

  • HelpDesk
  • ServiceDesk
  • Pay as You Go (PAYG)

All of these can be tailored to your requirements.

Web Technologies HelpDesk

This is ideal for people who want fast and efficient reactive support for themselves and their team. We are a professional HelpDesk based in the Tanzania, providing unlimited remote support during office hours with fast resolution times.

  • Unlimited Remote Support during office hours (08:00-18:00)
  • Online Client Portal for logging support issues
  • Preferential rates for On-Site visits
  • Access to expert help

Web Technologies Service Desk

This is ideal for people who want to pro-actively have their systems monitored. This can provide early warning flags of potential risks and issues, letting us manage your required changes from our professional qualified ServiceDesk, based in the Tanzania.

  • Unlimited Remote Support (24*7*365)
  • Pro-active monitoring of all Servers\Desktops
  • Monthly Reporting
  • Online Client Portal for logging support issues
  • Preferential rates for On-Site visits
  • Access to expert help

Web Technologies Pay as You Go

This is ideal for people with one-off support requirements and for those who aren't able to commit to a long term support contract. Ideal for emergency ICT support, this service is available to everyone.

  • Access to expert help (24*7*365)
  • Based in the Tanzania
  • Preferential rates and priority for existing clients
  • 2 simple options
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Customer Talk

  • upSage Pastel has streamlined our financial operations. We have achieved stability with the system now and are satisfied with your support.up

    -Principal
    Institute of Social Works

  • upI would like to thanks and congratulate to you and your team who has performed very nice and swift action to fulfil this project in less time and efficient way.up

    -CEO
    Capital Markets and Securities Authority (CMSA)

  • upI have been impressed with your level of technical ability and the ease with which we can work together. I will certainly be recommending Web Technologies to others who need fast and well delivered applications.up

    -Executive Director
    Tanzania Education Authority (TEA)

  • upWe are very happy with the service Web Technologies provides. They are contactable twenty four hours a day, seven days a week and their response times are excellent, which keeps our down time to a minimum.up

    -Johannes Kahwa
    It Manager, Social Security Regulatory Authority ( SSRA)

  • upWeb Technologies have been overseeing the development of our University Website , Software and networks for over 5 years. Work is always completed to a high standards, on time and to budget. We have been very appreciative of the patient, friendly and reliable service.up

    -Elibariki Mushi (Head of ICT)
    Kampala International University (KIU)

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