Telephone Communication Management and Voice Recording System

Organize all your customer information in one place for instant access to every detail.

The module organizes all your customer information in one place to give you instant access to every detail of every relationship. You’ll be able to find anyone or any detail in seconds, including names, phone numbers, addresses, notes, appointment details, call histories, follow-up activities, and much more. Users can easily access the information they need, resulting in better business decisions that strengthen customer relationships.

Customer information in one place for instant access to every detail

360 degree view makes everyone aware of every relationship. The 360 degree view of everything related to the customer helps sales, service and marketing by making everyone aware of the relationships the customer has with your organization. The 360 degree view includes: activities, emails, telephone calls, documents, notes, leads, opportunities, cases, solutions and more...

Manage client communications

The Communication management helps tailor communications and content to ensure that there is always meaningful dialogue with your customers. You simply select the user-friendly Activity Wizard to step through the process of creating emails, faxes, letters, memos, phone calls, meetings, and more, and then quickly search for recipients. You save time by using pre-formatted templates.

Follow the Wizard to enter information about any activity and then select the Spell Check button for error-free, letter-perfect documents.

Link activities for easier tracking

Link an activity to a technical committee, a sales order, a user and more, to create a history and a complete record of everything that has been sent and received. Activities are automatically tracked and associated with accounts, contacts, opportunities, leads and service requests.

Access critical information

Users can access and share critical information within and across organizations and create new relationships so that all members of the organization have access to the most relevant information.

Voice Recording System

We have been responsible for implementing thousands of channels of recording in markets that include Public safety, banks, call centers, utilities', and others. We have the expertise to guide you to selecting the equipment best suited to meeting your unique needs. Whether you need to capture and analyze phone conversations; achieve total recording for liability protection or document conversations for security/training purposes, we can simplify your equipment selection.