Cisco Network Support

Web Technologies can take a holistic approach to your support requirements. We will carefully examine each Cisco device in your asset base and will report whether a particular device fits into one of these categories (in which case, Web Technologies independent support will be an attractive alternative). We will also honestly assess which of your assets should remain under Cisco support. The result is a support model that can greatly reduce your total cost of ownership while maintaining best-in-class support for your mission critical assets.

Our Independent Support includes:

• 7x24 Call Center – Staffed around the clock with a team of service professionals
• 7x24 Technical Assistance Center – A team of highly certified network engineers who will quickly contact you and work to resolve any configuration and troubleshooting issue. Upon determining a hardware failure, they will dispatch a part and/or a field engineer to your site
• SLA Compliance – With Service Centers throughout North America, China, Hong Kong, Singapore, and Malaysia, SMS can match your existing SLAs (from Next Business Day to 2 Hour Support) with its own W-2 engineers
• SinglePoint® Web-Based Support Portal – Provides you with extensive insight, management and control of your multi-vendor assets, incident history and contracts
• Maintenance Management – SMS can be your first call for all incidents. Instead of keeping track of which assets are covered by SMS and which by Cisco, SMS engineers utilize our singlePoint portal to determine whether a particular device is covered by SMS or by Cisco. If it is covered by Cisco, SMS engineers can open a support call with Cisco on your behalf. SMS engineers remain engaged and will act as your advocate should you need to escalate within Cisco T & Cs.
• Monthly Maintenance Charges – Move, add, change or delete at any time and have your support contract pricing easily and quickly adjusted